The newly appointed Chief Commissioner of the Public Complaints Commission, Chille Igbawua said the agency will win back the trust of the people by ensuring that all complaints brought before it are treated with fairness.

Speaking yesterday in Abuja during his maiden press briefing, Igbawua said his regime would correct past shortcomings of the commission.

On the issue of ignorance to summons, Igbawua lamented that if other leaders of the commission were lenient, his leadership will not be lenient with people who do not respond to summons by the commission. 

He stated that the act establishing the commission gave it powers to summon anyone reported and to prosecute anyone, who fails to respond to summons, hence he would invoke the powers of the commission to deliver justice. 

Source: Daily Trust Newspaper (


The newly appointed Chief Commissioner of Public Complaint Commission, PCC, Hon. Chile Igbawua, says the Commission under his watch would maintain open door policy and ensure speedy dispensation of justice.

Hon. Igbawua made the pledge after his inauguration with other commissioners on Wednesday. He said the Commission may have areas of failure in the past but vowed that under his watch, intransigence from any individual no matter how highly placed in the society will not be tolerated.

‘‘I want to assure you that this office will be open to the press more than it has ever been. But this Commission is a foremost anti-corruption agency, an Ombudsman, which deals with administrative corruption. ‘‘The PCC under my watch will not tolerate intransigence from any quarters. Any person who is summoned by the commission shall appear and

ChilleWhat can I expect from the Public Complaints Commission?
We will treat you in a respectful and professional manner. We will provide an independent and impartial assessment of your complaint, and advice about the options available. We aim to resolve most complaints informally.

When we investigate it is confidential, free and prompt, using procedures that are fair to everyone concerned. We will provide clear explanations about what we can and cannot do and for any decision we make. We will inform you on the progress of your complaint.


Guideline on Ombudsman investigations

The guideline contains information on best practices from ombudsman experience on the receipt of complaints, ombudsman policies and procedures surrounding the receipt of complaints, decisions to investigate them or not, how they are investigated, how the results of those investigations are presented to the complainant, the subject of the investigation, government officials and leaders, Parliament, the public and the media. These best practices are presented so Ombudsmen and their staff can consider implementing or adapting them to improve the function and performance of their institutions.

stock-photo-illustration-depicting-a-roadsign-with-a-complaints-department-concept-sky-background-114396001The guideline however, does not cover Ombudsman investigations about specific types of complaints or complainants, specific subjects, media relations other than concerning investigations, alternative dispute resolution in detail, how to construct or use a computerized complaint registration system that tracks information about complaints and investigations.


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