May 19 2023 0Comment


As part of its efforts to ensure quality healthcare service delivery to Nigerians, the Public Complaints Commission held a townhall meeting to address issues mitigating the quality delivery of the services.

The event which was held on Tuesday, May 16, 2023 at the Protea by Marriott Hotel, Alausa, Ikeja, Lagos followed the deluge of complaints received by the Commission on poor services rendered to beneficiaries of the National Health Insurance scheme.

Declaring the event open, the Honourable Chief Commissioner, Public Complaints Commission, Hon. Abimbola Ayo-Yusuf, noted that the discourse was to critically assess how the National Health Insurance Authority has fared in its oversight and regulatory mandate.

In his welcome address, the Honourable Commissioner, PCC Lagos State, Hon. Hafeez Adekunle Odunewu noted that the townhall meeting was the second phase of the systemic and proactive investigation into complaints of poor services rendered to beneficiaries of the National Health Insurance scheme, which was preceded by a thorough and fact-finding investigation.

Speaking on the efforts made by the National Health Insurance Authority (NHIA) to deliver its mandate, the representative of the Zonal Coordinator, Mrs. Chinyere Nwaojiri enumerated the activities of the Authority and its efforts to make it seamless for beneficiaries.

Her state counterpart, the Director General of the Lagos State Health Management Authority (LASHMA), Dr. Emmanuella Zamba, who appreciated the Commission for the townhall meeting also reeled out the measures of the Authority in delivering quality healthcare services to Lagosians.

During the interactive session, representatives of Health Maintenance Organisations (HMOs), Lagos University Teaching Hospital (LUTH), Lagos State University Teaching Hospital (LASUTH), Nigerian Air Force, Office of the Secretary General of the Federation, Lagos National Assembly Liaison Office, Association of Senior Civil Servants of Nigeria (ASCON), State Commandant of the Nigeria Security and Civil Defence Corps and numerous other ministries, departments, and agencies all shared their experiences while proffering possible solutions to the mitigating factors impeding access to quality healthcare services.

The meeting was also graced by the Honourable Commissioners, Public Complaints Commission, Osun, Kogi, and Oyo States, Hon. Soji Asolo, Hon. Deinde Abodunrin, and Hon. Folawiyo Bello as well as former Honourable Commissioner, PCC Lagos, Mr. Funsho Olukoga.

The Honourable Chief Commissioner, Public Complaints Commission, Hon. Bimbo Ayo-Yusuf, flanked by Honourable Commissioner, Public Complaints Commission, Lagos, Osun, Kogi and Oyo States, in a group photograph with participants at the townhall meeting.


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