Anambra State

Honourable Commissioner’s Welcome Message

I warmly welcome you to the Official Webpage of the Public Complaints Commission, Anambra State Office. I was appointed as Honorable Federal Commissioner in charge of Anambra state office of the Commission and subsequently inaugurated along with the Chief Commissioner and other Commissioners of the 36 states of the Federal and the FCT on 25th September, 2024. I will bring with me a deep commitment to the values of fairness, transparency and accountability that this office embodies.

OUR VISION
Our vision is to strengthen the Commission’s role in promoting good governance, transparency and accountability. We will prioritize:
1. Enhanced complaint resolution mechanism.
2. Improved stakeholder engagement.
3. Capacity building and training.
4. Effective communication and public awareness.

At the Commission, we are committed to ensuring that every citizen in the state has access to justice and fairness in the delivery of public services. Our mission is to investigate complaints from the public and ensure that administrative actions are carried out timely and in a just and transparent manner. The Anambra State Office is dedicated to serving the people of our state with integrity, diligence, and impartiality. We believe that an open and responsive government begins with giving the public a voice, and we are here to ensure that voice is heard. We will work closely with the other stakeholders, government agencies and traditional institutions to promote good governance and accountability. We will leverage media partnerships to enhance public awareness and engagement.

I invite all indigenes and residents of Anambra to engage with us and make use of the free services we provide. Together, we can build a more just and accountable society, where citizens’ rights are respected and protected.

God bless Anambra State!
God bless the Public Complaints Commission!
God bless the Federal Republic of Nigeria!
Thank you.

Hon. Emmanuel Muoka
Honorable Federal Commissioner
Public Complaints Commission
Anambra State.

History Of Public Complaints Commission Anambra State

The Public Complaints Commission is an independent body established by the Federal Government of Nigeria in 1975 by Decree No. 31. The Commission’s enabling Act is entrenched under Section 315 (5)(b) of the Constitution of the Federal Republic of Nigeria, 1999 (as amended). The Commission is by its enabling law, a grievance-handling body insulated from politics and has independent status. As a regulatory agency, its role is that of a watchman who receives complaints from aggrieved persons who have suffered one form of administrative wrong or the other in the hands of the Public and Private Organizations and their Officers. In this way, the Commission has been able to give redress, douse tension and assuage the aggrieved through its timely intervention.

The Public Complaints Commission (PCC), Anambra State Office, was established in the year 1993 following the creation of the new Anambra State in 1991 with its office Beside Government House Opposite ECOBank Along Enugu/Onitsha Express Way P.M.B. 5095, Awka, Anambra State. Phone: 09154494426 & 07041532146. Email: anambra@pcc.gov.ng.

Area Offices in Anambra State:
1. AGUATA AREA OFFICE – Inside Local Government Secretariat, Aguata L.G.A – 08063190526
2. OGIDI AREA OFFICE – Under Health Environmental Office, Ogidi, Idemili North L.G.A – 07064261987
3. ABAGANA AREA OFFICE – Beside Local Government Marriage Registry, Abagana, Njikoka L.G.A – 08037412551
4. NNEWI AREA OFFICE – Behind Health Office, Nnewi North L.G.A – 08035471898
5. UKPOR AREA OFFICE – Adjacent Local Government Chairman’s Office, Ukpor, Nnewi South L.G.A – 08035603313
6. OJOTO AREA OFFICE – Civil Defence Block, Ojoto, Idemili South L.G.A – 08037547172
7. NTEJE AREA OFFICE – Behind SSS Office/Magistrate Court II, Nteje, Oyi L.G.A – 08065281784
8. ONITSHA AREA OFFICE – Opposite Counsellor’s Office (2nd Floor), Onitsha North L.G.A – 08064312179
9. ANAOCHA AREA OFFICE – Inside Local Government Secretariat, Neni, Anaocha L.G.A – 07044749118

The Anambra State Office of the Commission also has an office Annex at the Federal Secretariat, Awka (Room No. A81).

Past Commissioners:
❖ Rev. Walter N.O. Ezeilo 1996 – 2000
❖ Hon. (Dr) Mrs Angela Mbah 2012 – 2018
❖ Hon. Prince Samben Nwosu, Ksc 2018 – 2021
❖ Hon. Lolo Emelda Nwajiofor-Okoli 2021 – 2024
❖ Hon. Emmanuel Okechukwu Muoka 2024 – till date

Over the years, the Anambra office has handled numerous complaints ranging from pension matters, land disputes, employment grievances, and public utility concerns. The office continues to work closely with relevant agencies and stakeholders to ensure that citizens’ voices are heard and justice is served promptly and fairly.