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Hon. Chille Wanger Igbawua (Chief Commissioner)
Hon. Chille Wanger Igbawua, LL.M, FCIPA
Hon. Chief Commissioner

ABOUT US

The Public Complaints Commission is the machinery for the control of administrative excesses (non- adherence to procedures or abuse of law). It is an organ of the government set up to redress complaints lodged by aggrieved citizens or residents in Nigeria against administrative injustice.

The Commission aim at promoting social justice for the individual citizen. It is also an institution that provide a viable option for Nigerians or anyone resident in Nigeria seeking redress against injustice arising from administrative bureaucratic errors, omission or abuse by officials of government, or limited liability companies in Nigeria.

The Commission also has the role of improving public administration in the laws, procedures, practices, rules and regulations and standard behavior of officials. These are provided for in the ACT, CAP 37 LFN 2004.

The primary function of the Public Complaints Commission is to provide impartial investigation on behalf of the complainants who feel aggrieved by the action or inaction of the government or local government or private companies.

The Commission is independent of government bureaucracy and at the same time has extensive powers regarding confidentiality and access to all government information including the production of documents which can aid the Commission’s investigation,The Commission is empowered to enforce compliance in order to obtain the necessary information.

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Hon. Chille Wanger Igbawua (Chief Commissioner)

Ombudsman Pledges To Treat All Complaints

The newly appointed Chief Commissioner of the Public Complaints Commission, Chille Igbawua said the agency will win back the trust of the people by ensuring that all complaints brought before it are treated with fairness. Speaking yesterday in Abuja during his maiden press briefing, Igbawua said his regime would correct past shortcomings of the commission. […]

Public Complaints Commission Gets New Commissioner

The newly appointed Chief Commissioner of Public Complaint Commission, PCC, Hon. Chile Igbawua, says the Commission under his watch would maintain open door policy and ensure speedy dispensation of justice. Hon. Igbawua made the pledge after his inauguration with other commissioners on Wednesday. He said the Commission may have areas of failure in the past […]

Investigation Techniques In An Ombudsman Institute

Introduction Guideline on Ombudsman investigations The guideline contains information on best practices from ombudsman experience on the receipt of complaints, ombudsman policies and procedures surrounding the receipt of complaints, decisions to investigate them or not, how they are investigated, how the results of those investigations are presented to the complainant, the subject of the investigation, […]

PCC Chief Assures Of Justice & Prompt Redress Of Complaints

The Hon. Chief Commissioner Public Complaints Commission, Chief Emmanuel Ogbile has assured Nigerians of justice and prompt redress of their complaints as his Commission is fully determined to play its role of redressing injustice and maladministration in Nigeria. Chief Ogbile gave this assurance while participating on a radio programme tagged, Anti-Corruption Hour” of the Radio […]