The Public Complaint Commission

  • We act as the statutory Ombudsman for Nigeria.
  • We investigate and conduct research on MDAs, Companies and officials of these bodies.
  • We publicize our findings. Find out more...  

 The Commission was set up by the founding fathers to bridge the gap between the elite and the down-trodden in the society. It was modeled to act as the bastion of justice for the "little man" who had no one or place to turn to for succour, just as it was conceived by the Swedes who originated it.

In recent times however, advancement in technology and globalization, has changed the way things are done. The middle class has been completely wiped out and the ever widening gap between the rich and the poor has caused disaffection in the society and consequently increased the work load of the Commission. So it no longer serves as the pillar of justice for just the proverbial little man, but as well as for everyone who runs to it for redress. Read more About Us


Investigation Units

Determined to meet the expectations of the Government, the Public Complaints Commission created Units in the investigation Department, with each of them mandated to carry out and execute specific investigative duties. The units are:

public sector


We handle complaints and grievances from employees and consultants of Ministries, Departments and Agencies (MDAs)

private sector


We deal with complaints lodge against companies and organizations registered and approved in Nigeria by the CAC.



We are committed to tackling challenges arising from the payment of employees’ pension, benefits and gratuity.



We resolve issues faced by students such as non-issuance of certificates, rustication, and complaints against examination bodies such as WAEC, NECO, JAMB



Apart from resolving complaints, we strive to educate the rural communities on their rights and to encourage them to report infringements

public sector


We resolve issues faced by Banking and Financial institutions.