Complaints are lodged in writing and signed by the complainant before it is submitted to the Commission and addressed to the Honorable Chief Commissioner.
The complainant who is not literate is assisted by the officials of the Commission to write his/her complaint and this is read and interpreted to him in the language he understands and in the presence of a witness.
All the three persons present would append their signature or right thumb impression to the complaint letter.
Copies of all relevant documented evidence are attached to the complaint letter to help redress the matter
The complaint letter if submitted by hand is acknowledged instantly by the registry, and if by post it is acknowledged within 24 hours.
Complaints are referred for reasons of proximity to the nearest State or Area office where the action took place.
Issues To Be Covered In The Letter Are:
Name and address of the complainant inclusive of telephone numbers.
Name and address of the organization/Persons against whom the complaint is made.
Name and address of the place where the action or failure of justice occurred.
Details of complaint, addresses of witness including documents vital to the complaint.
Date when the action occurred and date of the complainant’s awareness of the grievance.
Evidence that complainant has exhausted all available internal mechanisms for redress before a recourse to the Commission.
The prayer or request for remedy i.e. what the complainant wants to be done.
We provide the machinery for the control of administrative excesses (non- adherence to procedures or abuse of law)
