Procedures for Ludging Complaints

• Complaints are lodged in writing and signed by the complainant before it is submitted to the Commission and addressed to the Honorable Chief Commissioner.
• The complainant who is not literate is assisted by the officials of the Commission to write his/her complaint and this is read and interpreted to him in the language he understands and in the presence of a witness.
• All the three persons present would append their signature or right thumb impression to the complaint letter.
• Copies of all relevant documented evidence are attached to the complaint letter to help redress the matter
• The complaint letter if submitted by hand is acknowledged instantly by the registry, and if by post it is acknowledged within 24 hours.
• Complaints are referred for reasons of proximity to the nearest State or Area office where the action took place.

Issues to be covered in the letter are:

• Name and address of the complainant inclusive of telephone numbers.
• Name and address of the organization/Persons against whom the complaint is made.
• Name and address of the place where the action or failure of justice occurred.
• Details of complaint, addresses of witness including documents vital to the complaint.
• Date when the action occurred and date of the complainant’s awareness of the grievance.
• Evidence that complainant has exhausted all available internal mechanisms for redress before a recourse to the Commission.
• The prayer or request for remedy i.e. what the complainant wants to be done.