Procedures for Ludging Complaints


  • Complaints are lodged in writing and signed by the complainant before it is submitted to the Commission and addressed to the Honorable Chief Commissioner.
  • The complainant who is not literate is assisted by the officials of the Commission to write his/her complaint and this is read and interpreted to him in the language he understands and in the presence of a witness.
  • All the three persons present would append their signature or right thumb impression to the complaint letter.
  • Copies of all relevant documented evidence are attached to the complaint letter to help redress the matter
  • The complaint letter if submitted by hand is acknowledged instantly by the registry, and if by post it is acknowledged within 24 hours.
  • Complaints are referred for reasons of proximity to the nearest State or Area office where the action took place.

Issues to be covered in the letter are:

  • Name and address of the complainant inclusive of telephone numbers.
  • Name and address of the organization/Persons against whom the complaint is made.
  • Name and address of the place where the action or failure of justice occurred.
  • Details of complaint, addresses of witness including documents vital to the complaint.
  • Date when the action occurred and date of the complainant’s awareness of the grievance.
  • Evidence that complainant has exhausted all available internal mechanisms for redress before a recourse to the Commission.
  • The prayer or request for remedy i.e. what the complainant wants to be done.