INVESTIGATION UNITS
ABOUT US
The Public Complaints Commission is the machinery for the control of administrative excesses (non- adherence to procedures or abuse of law). It is an organ of the government set up to redress complaints lodged by aggrieved citizens or residents in Nigeria against administrative injustice.
The Commission aim at promoting social justice for the individual citizen. It is also an institution that provide a viable option for Nigerians or anyone resident in Nigeria seeking redress against injustice arising from administrative bureaucratic errors, omission or abuse by officials of government, or limited liability companies in Nigeria.
The Commission also has the role of improving public administration in the laws, procedures, practices, rules and regulations and standard behavior of officials. These are provided for in the ACT, CAP 37 LFN 2004.
The primary function of the Public Complaints Commission is to provide impartial investigation on behalf of the complainants who feel aggrieved by the action or inaction of the government or local government or private companies.
The Commission is independent of government bureaucracy and at the same time has extensive powers regarding confidentiality and access to all government information including the production of documents which can aid the Commission’s investigation, The Commission is empowered to enforce compliance in order to obtain the necessary information.
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HONOURABLE BASHIR ABUBAKAR MFR, NIGERIAN OMBUDSMAN PROPOSED FOR A GLOBAL UNIFORM OF IDENTITY FOR OMBUDSMAN INSTITUTIONS
Members of the African Ombudsmen and Mediators Association (AOMA) held the 30th Executive Committee Meeting in Luanda, Angola on 24th April,2025 to discuss various matters of the Organization. The morning session was a lecture on past, present and future of AOMA by Professor Victor Ayeni. In her message, the AOMA President and Ombudsman of Angola, […]
NIGERIAN OMBUDSMAN CHIEF, HONOURABLE BASHIR ABUBAKAR, MFR ATTENDS 20TH YEAR ANNIVERSARY OF ANGOLA OMBUDSMAN
The Angola Ombudsman Dr. Florbela Rocha Araujo host her fellow Ombudsman around the globe to commemorate the Nation’s Ombudsman Institution 20th Anniversary. The activities of the first day of the 20th Anniversary which took place at PALACE OF JUSTICE on Tuesday 22nd April 2025 was kicked-off with a warm welcome address that was delivered by […]
PUBLIC COMPLAINTS COMMISSION TOP ECHELON HOLDS PLENARY
The Honourable Chief Commissioner, Honourable Bashir Abubakar, MFR alongside the 36 Federal Commissioners representing the 36 states of the Federation including the Federal Capital Territory (FCT) recently had a 2- day plenary sessions to review performance and to set workable agenda in the years ahead. Presiding during the 2-day plenary sessions, the Honourable Chief Commissioner, […]
PCC, PTAD Collaborates to Enhance Welfare of Retirees
The Executive Secretary of the Pension Transitional Arrangement Directorate (PTAD), Ms. Tolulope A. Odunaiya, alongside her management team paid a working visit to the Honourable Chief Commissioner of the Public Complaints Commission (PCC), Honourable Bashir Abubakar, MFR. at the Commission’s headquarters today in Abuja. The visit which was aimed to deepen collaboration between both Agencies […]