he Federal Capital Territory (FCT) Public Complaints Commissioner, Comrade Dalhatu Ezekiel Musa, paid a courtesy visit to the Managing Director of the Federal Mortgage Bank of Nigeria (FMBN), Mr. Madu Hamman, on Thursday to discuss strengthening collaboration between the two organizations.
During the meeting, Dalhatu commended the leadership of FMBN for their efforts and that the Public Complaints Commission could work more with the bank in addressing complaints from contributors and ensure better service delivery.
“We have received complaints from citizens about the mortgage process and we believe that by working together, we can address some of these issues,” said the Commissioner.
He expressed disaffection with some organizations that deduct housing funds from their staff and failed to remit such to the bank. He said the Commission is working on getting such organizations to comply with the provisions of the law.
In his response, Mr. Hamman said the bank’s current leadership when it came on board last April has been attending to complaints from the Commission and they have been trying their best to ensure that they build an improved system to give Nigerians a seamless experience.
“In terms of trying to improve our services to Nigerians, the bank has tried to rejig its internal operations. Currently, we are embarking on core banking software that will provide quick and easy access to contributors to the scheme so that in the comfort of their homes they can be able to check their account balance and access other services. That project is currently ongoing and we hope to upload it very soon so that we will be able to offer better services to Nigerians” he said.
The managing director who described the visit as timely welcomed the idea of more collaboration with the Commission. He also provided an overview of the FMBN’s operations and highlighted the bank’s commitment to providing access to housing finance for Nigerians.
The Federal Mortgage Bank of Nigeria is a primary mortgage institution established to promote homeownership for Nigerians through the provision of affordable mortgage finance. Both parties expressed optimism about the deepening of collaboration and agreed to work towards a mutually beneficial partnership.